CONDITIONS OF PURCHASE: Our company guarantees the perfect condition of all its articles displayed in the online shop. The prices on our website include VAT. Once the order has been placed, The Doll Shop will confirm to the customer the reception of the order, which will be delivered within the established period.
RETURNS: Once the order has been received at the customer’s address, the customer will have the legal deadlines to return the product if it is not to his or her full satisfaction, in which case he or she is obliged to notify this by e-mail [email protected] and to return the product in perfect condition, keeping its original packaging and labelling and postage at his or her expense. Once the condition of the product has been checked, The Doll Shop will refund the customer the total amount within 5 working days after receiving it.
CHANGES OF ARTICLES: To make an exchange of article for another, you must contact the customer service department at [email protected], to notify which article you want to change and the reason for it. The new delivery and collection will be made by the transport company that made the delivery. If the amount for the difference of the change is higher, it will be sent according to the payment systems accepted by La Tienda de Muñecas. If the difference in price is in favour of the customer, the amount will be refunded by bank transfer to an account number provided by the customer. In case the payment was made by card, a partial refund will be made. If the return or exchange is not due to an error in the shipment of the order placed, all shipping costs will be paid by the buyer. If the return or exchange is the result of an error by our sales service or the product is defective, all collection and shipping costs will be paid by The Doll Shop, always indicating the agency by which it should be sent and the method of return.
METHODS OF PAYMENT: AGAINST REFUND: Payment will be made in cash at the time of delivery of the order to the transport agency. (Only available for Spain). Paypal. It allows to make in a fast and safe way the payment to the people or companies that have an account in this service by means of an electronic mail and thus to send payments in Internet of safe and comfortable form. Paypal is based on the existing financial infrastructure of bank accounts and credit cards to create a global solution of payment in real time.
SHIPPING AND SHIPPING COSTS: We ship outside Spain (you must register with your details and select the country and automatically calculate the cost of shipping). (consult available countries). The delivery time of the goods in national territory is 24/48 working hours using mainly the express transport company MRW. For international shipments will be used the same carrier being the delivery time of 72/96 hours. The delivery times indicated are approximate and are calculated from the time the goods leave our warehouses.
Peninsular, Portugal, Andorra and Gibraltar. 24/48 hour delivery. (Working hours)
1 article: 5.50 euros.
Orders over 75 euros: Free shipping.
Shipments to Europe. Delivery 72/96 hours.
Other international destinations please consult.